充值的时候填错了地址，怎么办？
在充值时如果填错了地址，资产会直接进入到该地址中。由于充值错误地址导致的充值不到账的币，将无法找回。因此UBX特此提醒广大用户，在充值前核对好充值地址，以免造成不必要的损失。
充值已经完成了，但是过了很久都没有到账，怎么办？
在区块链网络中，资产转账分为三步：
提出—区块确认—入账
1.提出：若提现平台或钱包上的提现状态显示为“完成”或“成功”，说明该转账已从成功地汇出至区块，但并不代表这笔转账在接收平台或钱包上也已成功入账。
2.区块确认：每笔在区块中的转账需要一定的时间来被确认并发送至接收方，请耐心等待完成对应的区块确认。
3.入账：只有当区块链已确认且确认数足够时，平台才能为您入账。（各币种确认数可在充值页面查看）
不小心充入了UBX不支持的币种，如何处理？
在充值的时候，如果是充值到了错误的网络或钱包地址中，UBX一般无法提供找回服务。若遇到这种情况，请您提交工单并详细描述详情，同时提供一下信息，UBX客服人员会进行审核判断是否符合找回要求。
1.您的UBX注册账户、用户ID；
2.所充值的数字资产名称；
3.充值金额；
4.TxID；
5.充值时使用的钱包地址及充入的UBX地址；
充值时忘记了写MEMO，导致无法到账怎么办？
一些币种，比如EOS、XRP等在充值时除了地址，还需要填写Memo。如果没有填写则会导致无法正常到账。 如忘记填Memo，需要提交工单，提供账户ID、正确的Memo、文本格式的哈希值（TXID）、发送方转账截图，核实后无误后，由UBX进行手动入账。
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